You and Sandhill Relocation
Welcome to the sandhillrelo.com site (the “Site”). We are pleased to offer you access to the Site and use of our services conditioned on your acceptance without modification of the following Terms of Service and additional terms incorporated by reference herein (collectively, these “Terms”). This Site is provided solely to assist customers in gathering shipping information, determining the availability of shipping-related goods and services, transacting business with participating transportation service providers (“Movers” or “Storage Operators”), and for no other purposes (the “Service”). The terms “we,” “us,” “our” and “Sandhill Relocation” refer to Sandhill Relocation and its affiliates. The terms “user,” “you,” and “your” refer to the customer visiting the Site and/or using the Service.
SANDHILL RELOCATION IS NOT A BROKER OF HOUSEHOLD GOODS. SANDHILL RELOCATION DOES NOT ARRANGE (OR OFFER TO ARRANGE) FOR THE TRANSPORTATION OF HOUSEHOLD GOODS. SANDHILL RELOCATION’S ROLE IS LIMITED TO PROVIDING AN ELECTRONIC PLATFORM ON WHICH MEMBER MOVERS AND USERS COME TOGETHER AND A COMMON LANGUAGE FOR MEMBER MOVERS AND USERS TO SPEAK. SANDHILL RELOCATION IS NOT A REAL ESTATE BROKER. SANDHILL RELOCATION IS NOT RESPONSIBLE FOR, AND DOES NOT ENGAGE IN, BROKERING, SELLING, PURCHASING, EXCHANGING, OR LEASING POSTED PROPERTIES. SANDHILL RELOCATION DOES NOT COUNSEL LESSORS OR LESSEES, SHOW PROPERTIES, NEGOTIATE SALES CONTRACTS, OR HOLD A POSITION OF TRUST AND CONFIDENCE, WHETHER OR NOT IN CONNECTION WITH THE SERVICE. SANDHILL RELOCATION’s ROLE IN THE RENTAL OF STORAGE SPACE IS LIMITED TO PUBLISHING ADVERTISING PROVIDED BY STORAGE OPERATORS AND COMMUNICATING USERS’ REQUESTS FOR RESERVATIONS TO SAID STORAGE OPERATORS. NO BROKERAGE RELATIONSHIP OR ANY AGENCY OR FIDUCIARY RELATIONSHIP IS INTENDED TO BE OR SHALL BE DEEMED TO HAVE BEEN CREATED BETWEEN SANDHILL RELOCATION AND ANY MEMBER MOVERS, STORAGE OPERATORS AND/OR USERS.
- Sandhill Relocation will require Movers and/or Storage Operators to honor the Guaranteed Price and/or Monthly Storage Charges. The prices that you receive on our quotes are real prices for your international move. More importantly, Movers and/or Storage Operators will not be allowed to surprise you with additional fees or extra charges as long as the shipment details or requested services do not change.a
- If you do change your shipment details or request additional services, Movers and/or Storage Operators should change the Guaranteed Price and/or Monthly Storage Charges and Sandhill Relocation will notify you about these changes in prices; as you can see, Sandhill Relocation takes pricing very seriously.
- Movers and/or Storage Operators must pass a screening process before becoming a Sandhill Relocation Member. We do the research that you don’t have time to do to make sure that you are only dealing with reliable and professional moving companies.
- Movers and/or Storage Operators will Practice the Highest Level of Professionalism. If you have problems with the service you are receiving you can reach out to Sandhill Relocation for assistance. We are your advocate for the best move possible.
- Movers and/or Storage Operators will properly wrap and/or protect your goods and your home or building’s floors and wall corners.
- Movers and/or Storage Operators will use the proper materials and equipment.
- Movers and/or Storage Operators will actively communicate with you before, during and after the services.
- If you need additional services or need to move additional goods, any changes will be entered and priced through Sandhill Relocation; ensuring that prices don’t change without reason.
- Movers and/or Storage Operators will respect your preferences.
- Movers and/or Storage Operators will be punctual.
- Movers and/or Storage Operators will handle your customer service matters and claims in a respectful manner
- Movers and/or Storage Operators that violate these or any of Sandhill Relocation’s policies are subject to removal from Sandhill Relocation.
- Movers and/or Storage Operators Must Adhere to Sandhill Relocation’s Service Standards. For a full description of Sandhill Relocation’s Service Standards, click here.
Please read the following terms of service carefully, as they constitute a binding legal agreement between you and Sandhill Relocation. by registering for, accessing, and/or otherwise using the site in any manner, you acknowledge that you have read, understood, and agree to be bound by the following terms, including the guidelines (as defined below) and any future modifications, and all policies and guidelines of the site. If you do not agree to these Terms, please do not use the Service. We reserve the right, at our sole discretion and at any time, to change or modify these Terms without prior notice, and your continued access or use of this site signifies your acceptance of the updated or modified terms. These Terms may not be modified, amended, and/or changed by you in any manner.
The Service is not intended for or available to persons under the age of 18 or to any users suspended or removed from the Service. By using the Service, you represent that you are at least 18 years of age and have not been previously suspended or removed from the Service. if you are under 18 years of age but have improperly accessed the Service by providing false information to us, not only are you an unauthorized user using the Service in violation of these Terms of Service, but you may also be putting yourself and others in danger.
II. Services Provided by Sandhill Relocation
Subject to your compliance with these Terms, we grant you permission to access and use the Site and the Service. Sandhill Relocation offers you a neutral platform where you can find Movers and/or Storage Operators for your shipping and storage needs. Sandhill Relocation does not itself provide transportation and/or storage or assume carrier, valuation or insurance obligations. Based on the specifications that you enter into our system, such as inventory and services requested, our proprietary technology will generate and provide you with quotes from participating Movers and/or Storage Operators, allowing you to choose the provider that best suits your needs. If you make changes to the specifications of your move, such as additional inventory or services, the Guaranteed Price may increase. You will be required to pay for any increase to your Guaranteed Price which is the result of specification changes made prior to the scheduled move and/or storage date. Once you choose a Mover and/or Storage Operator, Sandhill Relocation has no involvement or control over the actual transaction. You will enter into separate agreement(s) with the Mover and/or Storage Operator of your choice regarding the actual shipping and/or storage terms; such agreements may include, but are not limited to, a Written Estimate, Order for Service, Bill of Lading, Storage Contract, or Storage Lease. Although Sandhill Relocation will require all Movers and/or Storage Operators to agree to provide the requested services at the estimated price generated through the Site, and will contractually restrict Movers and/or Storage Operators from changing the estimated price generated through the site (the “Guaranteed Price” or “Monthly Storage Charges”), Sandhill Relocation cannot and will not have any control over the Movers’ and/or Storage Operator’s adherence to these or any other terms of service; therefore, in addition to the disclaimers hereinafter described, Sandhill Relocation makes no representations or warranties that the Guaranteed Price and/or Monthly Storage Charge will be honored or unaltered by Movers and/or Storage Operators.
Sandhill Relocation reserves the right, at its sole discretion, to make changes to or modify the Service and these Terms without notice. Your continued use or access of the Service and/or Site signifies acceptance of the updated or modified Service under these Terms. Sandhill Relocation may offer new products and/or services through the Site, which will also be subject to these Terms. You should visit the Site and review these Terms periodically to ensure you stay informed about the latest updates.
IV. Additional Terms and Policies
V. Prohibited and Restricted Items
Movers and/or Storage Operators may not transport or store bank bills, coin or currency, deeds, notes drafts or valuable papers of any kind, jewelry, postage stamps, stamp collections, revenue stamps, letters or packets of letters, photographs, precious stones, firearms, ammunition or contraband, or articles manufactured there from or perishable articles.
VI. Billing, Payments, and Fees
You authorize Sandhill Relocation to charge you directly for the fees associated with the transportation and/or storage services provided by Movers and/or Storage Operators and to retain its fees through and from this transaction. Sandhill Relocation will charge your account at least two (2) business days prior to the scheduled move and/or storage date.
VII. Reversals, Chargebacks and Claims
You agree that you will not file a claim or chargeback without first making a good faith effort to remedy the situation directly with Movers, Storage Operators and/or Sandhill Relocation. If you file a claim or a chargeback, or if you are successful in the reversal of the payment, you agree to and authorize your credit card company or debit or credit card issuing bank to allow Sandhill Relocation to retain or collect its fees. “Chargeback” means a request that a buyer files directly with his or her debit or credit card company or debit or credit card issuing bank to invalidate a payment.
If you cancel your move less than two (2) business days prior to the scheduled move and/or storage date you will be charged a cancellation charge in the amount of ten percent (10%) of the Guaranteed Price (“Cancellation Charge”).
After completion of your transaction, Sandhill Relocation will ask you for feedback on your experience transacting with the participating Movers and/or Storage Operators. We will use this feedback to improve our Service by allowing other customers to view your comments to inform their selection process. You agree that Sandhill Relocation shall acquire, and you hereby grant and otherwise transfer, any and all right, title, and interest in and to any actual or suggested modifications, design changes, improvements, and other information regarding the features and performance of the Service you received through Sandhill Relocation, including the use of your name or other identifying marks, and move details, without the payment of additional consideration.
X. User Disagreements
Disagreements you may have with a participating Mover and/or Storage Operator over a transaction initiated through or related to the Services shall remain solely between you and the Mover and/or Storage Operator. Although Sandhill Relocation may attempt to mediate any disagreements between you and participating Movers and/or Storage Operators, Sandhill Relocation shall have no liability to you or to the participating Mover and/or Storage Operator for a failed or unsatisfactory transaction.
XI. Term and Termination
These Terms will remain effective until terminated as set forth here. Sandhill Relocation may terminate or suspend your account and use of and access to the Service at its sole discretion, with or without cause, without notice or liability to you.You may terminate your use of the Service at any time and for any reason or no reason by stopping all use of the Site and Service and deleting your account profile on the Site. In the event of termination, Sections 7 through 19 shall survive.
XII. User Content
XIII. Disclaimers; No Warranties
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, SANDHILL RELOCATION MAKES NO WARRANTY, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE SERVICE, AND EXPRESSLY DISCLAIM ANY WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, RESULTS, OR TITLE, AND ANY WARRANTIES IMPLIED BY A COURSE OF DEALING OR PERFORMANCE. SANDHILL RELOCATION DOES NOT WARRANT THE DATA, CONTENT, FEATURES, OR INFORMATION, INCLUDING SHIPMENT QUOTES, PROVIDED THROUGH THE RELEVANT SERVICE TO BE UNINTERRUPTED, ACCURATE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR EQUIPMENT, LOSS OF DATA, OR OTHER HARM THAT RESULTS FROM YOUR USE OF THE RELEVANT SERVICE. THE SERVICE CONTAINS INFORMATION PROVIDED TO THE SITE BY TRANSPORTATION SERVICE PROVIDERS. Sandhill Relocation DOES NOT MONITOR, MODERATE, EDIT, CONFIRM, VET, VERIFY, OR OTHERWISE ENSURE THAT SUCH INFORMATION IS COMPLETE, ACCURATE, UP TO DATE, OR OTHERWISE SAFE TO USE OR RELY ON. Sandhill Relocation DOES NOT HAVE ANY CONTROL OVER SUCH INFORMATION AND BEARS NO RESPONSIBILITY FOR IT OR ITS USE. THE ACTUAL SHIPMENT AND/OR STORAGE TRANSACTION IS SUBJECT TO TERMS BETWEEN YOU AND THE MOVER AND/OR STORAGE OPERATOR ONLY AND SANDHILL RELOCATION ASSUMES NO RESPONSIBILITY OVER QUALITY, SAFETY, AND LEGALITY OF THE TRANSACTION BETWEEN YOU AND THE MOVER AND/OR STORAGE OPERATOR. SANDHILL RELOCATION MAKES NO WARRANTIES AND PROVIDES NO ASSURANCES TO YOU UNDER THESE TERMS REGARDING THE COMPLETION OF A DELIVERY AND YOUR SATISFACTION WITH THE MOVERS’ AND/OR STORAGE OPERATORS PERFORMANCE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.
XIV. Limitation of Liability and Damages
Sandhill Relocation has no control over the accuracy of the information provided by the Movers and/or Storage Operators to the Site (including that which is the basis of the quotes we generate), quality of the Mover and/or Storage Operator performance, or ability of a Mover and/or Storage Operator to provide the services for which you transact. Sandhill Relocation shall not be liable for any failed, incomplete, or unsatisfactory transaction or any other failure, technical or otherwise, of such transaction to occur as expected, including, but not limited to, any Movers’ and/or Storage Operator’s refusal to honor a Guaranteed Price and/or Monthly Storage Charge or their modification thereof.
IN NO EVENT SHALL SANDHILL RELOCATION BE LIABLE UNDER THESE TERMS FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT OR OTHER DAMAGES, OR LOST PROFITS, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, EVEN IF SANDHILL RELOCATION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REGARDLESS OF WHETHER SANDHILL RELOCATION MOVERS AND/OR STORAGE OPERATORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. YOU EXPRESSLY AGREE THAT IF SANDHILL RELOCATION IS FOUND LIABLE TO YOU NOTWITHSTANDING THE FOREGOING LIMITATIONS, SANDHILL RELOCATION’s MAXIMUM AGGREGATE LIABILITY TO YOU HEREUNDER, WHETHER ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE FEES OR CHARGES ASSESSED BY, PAID TO AND RETAINED BY SANDHILL RELOCATION BY YOU IN CONNECTION WITH THE REQUEST PURSUANT TO WHICH THE LIABILITY AROSE.
Without limiting the foregoing, Sandhill Relocation shall have no liability for any failure or delay resulting from any governmental action, fire, flood, insurrection, earthquake, power failure, riot, explosion, embargo, strikes whether legal or illegal, labor or material shortage, transportation interruption of any kind, work slowdown or any other condition affecting production or delivery in any manner beyond the control of Sandhill Relocation. By participating on the Site, Movers represent that they have valid registration, insurance, and licensure and that they will comply with federal and/or local laws, as applicable. Sandhill Relocation does not verify, prequalify, or validate these claims of Movers and hereby disclaims any liability to you due to the Movers’ representations.
XV. Indemnification; Release
You agree to indemnify, defend, and hold Sandhill Relocation harmless from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of your use or misuse of the Service, your violation of these Terms or any law, or any breach of the representations, warranties, and covenants made by you in these Terms. Sandhill Relocation reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Sandhill Relocation, and you agree to cooperate with Sandhill Relocation’s defense of these claims. Sandhill Relocation will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, YOU HEREBY RELEASE SANDHILL RELOCATION FROM ANY AND ALL CLAIMS OR LIABILITY RELATED TO ANY PRODUCT, SERVICE, DEAL, OR TRANSPORTATION SERVICE PROVIDER, ANY ACTION OR INACTION BY A TRANSPORTATION SERVICE PROVIDER, INCLUDING A TRANSPORTATION SERVICE PROVIDER’S FAILURE TO COMPLY WITH APPLICABLE LAW AND/OR FAILURE TO ABIDE BY OR HONOR THE TERMS OF ANY TRANSACTION, AND ANY CONDUCT OR SPEECH, WHETHER ONLINE OR OFFLINE, OF ANY OTHER USER OF THE SERVICE.
You understand that under Section 14104 of Title 49 USC, you are entitled to receive a written estimate for transporting your household goods shipment. You further understand that the Movers must conduct a physical survey of the articles you intend to move and must provide the estimate of charges based on the physical survey. You also understand that you may waive your right to the physical survey of your goods. Understanding your rights, by registering for, accessing, and/or otherwise using this Site in any manner, you indicate your desire to waiver your right to receive an estimate based on a physical survey of your shipment.
XVII. Dispute Resolution and Arbitration
Any controversy between you and Sandhill Relocation arising under, or in relation to, this agreement or related to the Site and/or Service shall be settled by binding arbitration. Such arbitration shall be held in the City of New York, in accordance with the laws of the State of New York and the rules of the American Arbitration Association.
XVIII. Governing Law; Venue
These Terms: (i) will be governed by and construed in accordance with the laws of the State of New York, without giving effect to principles of conflicts of law; and (ii) will not be governed by the United Nations Convention of Contracts for the International Sale of Goods. To the extent that any lawsuit or court proceeding is permitted hereunder, you and Sandhill Relocation agree to submit to the personal and exclusive jurisdiction of the state courts and federal courts located within the District of New York for the purpose of litigating all such claims or disputes.
This is the entire agreement between you and Sandhill Relocation relating to the subject matter herein and will not be modified except in writing, signed by both parties, or by a change to these Terms made by Sandhill Relocation as set forth in Section III above. The relationship of the parties under these Terms is that of independent contractors, and these Terms will not be construed to imply that either party is the agent of the other. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision will be reformed to the minimum extent necessary to make it valid and enforceable, or, if not capable of reformation, will be deemed severable from these Terms, and will not affect the validity and enforceability of any remaining provisions. The Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, including by operation of law or otherwise, but may be assigned by Sandhill Relocation without restriction. The heading references herein are for convenience only, do not constitute a part of these Terms, and will not be deemed to limit or affect any of the provisions hereof. Failure by Sandhill Relocation at any time to require performance of any provision of these Terms will in no manner affect Sandhill Relocation’s right at a later time to enforce the same. The services hereunder are offered by Sandhill Relocation, LLC, located at 2035 Sunset Lake Rd. , Suite B-2 Newark, DE 19702 and any notices hereunder should be sent to this address; Sandhill Relocation may be contacted by email at [email protected]. Headings used herein are for reference purposes only, not for interpretation hereof.
If you have questions about our privacy practices or need assistance with exercising or understanding your privacy choices, please contact our Privacy Officer at [email protected].
Last updated: November 9, 2019